We’re pleased to confirm that the issue affecting the NCR Voyix Command Center has been resolved. Following thorough monitoring, we’ve observed no degradation in service, and the environment continues to perform optimally
Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available.
We’re on this, The NCR Voyix Team
Posted Sep 12, 2025 - 11:00 UTC
Monitoring
Dear Valued Clients,
We were experiencing a temporary issue affecting NCR Voyix Command Center.
Our monitoring systems promptly detected the issue, allowing our teams to take immediate action. Services have now been fully restored, and we continue to monitor closely to ensure ongoing stability.
Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns.
We’re in this together, The NCR Voyix Team
Posted Sep 12, 2025 - 10:47 UTC
Update
Dear Valued Clients,
We appreciate your patience. We are still assessing the incident.
Update on Service Disruption: We are still experiencing a temporary issue affecting NCR Command Center.
Quick Action: Our monitoring systems alerted us, and we are working hard to restore services. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. If you need to speak with someone, please reach out to Support Desks.
Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.
We’re on this, The NCR Voyix Team
Posted Sep 12, 2025 - 09:58 UTC
Investigating
Dear Valued Clients,
We are experiencing a temporary issue affecting NCR Voyix Command Center. This is NOT affecting Online Orders, but it is affecting remote connection functionality.
We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available.
We understand the critical role our services play in your operations and appreciate your patience and understanding.
We’re on this, The NCR Voyix Team
Posted Sep 12, 2025 - 08:57 UTC
This incident affected: Europe (Command Center-EU).