All Systems Operational
About This Site
Welcome to the NCR Aloha status page, the place to view status of cloud services within NCR Hospitality. We use this page as the primary means of communicating incidents and scheduled maintenance to our customers. When we learn of an incident that might affect our customers, we will manually update the service status here. We mark it as degraded performance (yellow) when the service is partially available, and a Major Outage (red) when the service is completely unavailable. Keep in mind that the entire day will change color only when a full outage occurs for that day.
The uptime % reported here is the basis for any service level agreement claims made by NCR's customers.
North America
Operational
Aloha Cloud POS-US
Operational
Aloha Insight-US
Operational
Aloha Keyless Licensing-US
Operational
Aloha Loyalty-US
Operational
Aloha Stored Value-US
Operational
Aloha Update-US
Operational
Cloud Connect-US
Operational
Command Center-US
Operational
Command Center WebOrder-US
Operational
Configuration Center-US
Operational
Configuration Center API-US
Operational
Customer Voice-US
Operational
Digital Ordering-US
Operational
Hospitality Data Platform-US
Operational
Intelligent Kitchen-US
Operational
Mercury-US
?
Operational
Mobile Pay-US
Operational
Mobile Pay API-US
Operational
NCR Back Office (NBO)-US
Operational
NCR Console-US
Operational
NCR Pay API-US
Operational
NCR Secure Pay-US
Operational
NCR Virtual POS-US
Operational
NSS Event Logger-US
Operational
Online Ordering Classic-US
Operational
Online Ordering API-US
Operational
Ordering Essentials-US
Operational
Pulse AI-US
Operational
Pulse Realtime-US
Operational
Pulse Silver-US
Operational
Pulse Realtime API-US
Operational
Pulse Streaming-US
Operational
Radiant POS Management-US
Operational
Restaurant Guard Audit-US
Operational
Silver Back Office-US
Operational
Silver Commerce-US
Operational
Silver Console-US
Operational
Silver Essentials-US
Operational
Silver Momentum-US
Operational
Silver Pro Restaurant-US
Operational
Vitalcast / Digital Menu Boards-US
Operational
Europe
Operational
Aloha Insight-EU
Operational
Aloha Loyalty-EU
Operational
Aloha Stored Value-EU
Operational
Cloud Connect-EU
Operational
Command Center-EU
Operational
Command Center WebOrder-EU
Operational
Configuration Center-EU
Operational
Configuration Center API-EU
Operational
Online Ordering Classic-EU
Operational
Online Ordering API-EU
Operational
Ordering Essentials-EU
Operational
Silver Back Office-EU
Operational
Silver Commerce-EU
Operational
Silver Essentials-EU
Operational
Silver Momentum-EU
Operational
Hospitality Data Platform-EU
Operational
Asia Pacific
Operational
Aloha Insight-APAC
Operational
Aloha Loyalty-APAC
Operational
Aloha Stored Value-APAC
Operational
Cloud Connect-APAC
Operational
Command Center-APAC
Operational
Command Center WebOrder-APAC
Operational
Configuration Center-APAC
Operational
Configuration Center API-APAC
Operational
Online Ordering Classic-APAC
Operational
Online Ordering API-APAC
Operational
Ordering Essentials-APAC
Operational
Hospitality Data Platform-APAC
Operational
China
Operational
Aloha Insight-China
Operational
Aloha Loyalty-China
Operational
Aloha Stored Value-China
Operational
Command Center-China
Operational
Configuration Center-China
Operational
Configuration Center API-China
Operational
NCR Back Office (NBO)-China
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
0515-Europe-Command Center-WEA01-SEC RDFClient Release #12772 May 15, 2025 00:00-04:00 UTC
We will be releasing new version of RDFClient GR: 20.1.5.189, CD: 20.1.5.253
Following changes will be included:
- Disabled the "Refresh Vitals" option for users without the "Refresh" right in RDFClient
- Added Windows Event Viewer to RDFClient (requires CMCAgent 20.1.5.290+)
- Updated system uptime feature to avoid using User-based run commands
- Updated CMCinst – Disabled SbbEnabled by default
- Resolved issue where the CMC proxy task was not running or getting recreated on machines using a Spanish-based OS
Posted on May 09, 2025 - 14:23 UTC
Following changes will be included:
- Disabled the "Refresh Vitals" option for users without the "Refresh" right in RDFClient
- Added Windows Event Viewer to RDFClient (requires CMCAgent 20.1.5.290+)
- Updated system uptime feature to avoid using User-based run commands
- Updated CMCinst – Disabled SbbEnabled by default
- Resolved issue where the CMC proxy task was not running or getting recreated on machines using a Spanish-based OS
Posted on May 09, 2025 - 14:23 UTC
0515-North America-Command Center-NUA01-SEC RDFClient Release #12771 May 15, 2025 08:00-11:00 UTC
We will be releasing new version of RDFClient GR: 20.1.5.189, CD: 20.1.5.253
Following changes will be included:
- Disabled the "Refresh Vitals" option for users without the "Refresh" right in RDFClient
- Added Windows Event Viewer to RDFClient (requires CMCAgent 20.1.5.290+)
- Updated system uptime feature to avoid using User-based run commands
- Updated CMCinst – Disabled SbbEnabled by default
- Resolved issue where the CMC proxy task was not running or getting recreated on machines using a Spanish-based OS
Posted on May 09, 2025 - 14:24 UTC
Following changes will be included:
- Disabled the "Refresh Vitals" option for users without the "Refresh" right in RDFClient
- Added Windows Event Viewer to RDFClient (requires CMCAgent 20.1.5.290+)
- Updated system uptime feature to avoid using User-based run commands
- Updated CMCinst – Disabled SbbEnabled by default
- Resolved issue where the CMC proxy task was not running or getting recreated on machines using a Spanish-based OS
Posted on May 09, 2025 - 14:24 UTC
0515-Asia Pacific-Command Center-SSA01-SEC RDFClient Release #12773 May 15, 2025 19:00-23:00 UTC
We will be releasing new version of RDFClient GR: 20.1.5.189, CD: 20.1.5.253
Following changes will be included:
- Disabled the "Refresh Vitals" option for users without the "Refresh" right in RDFClient
- Added Windows Event Viewer to RDFClient (requires CMCAgent 20.1.5.290+)
- Updated system uptime feature to avoid using User-based run commands
- Updated CMCinst – Disabled SbbEnabled by default
- Resolved issue where the CMC proxy task was not running or getting recreated on machines using a Spanish-based OS
Posted on May 09, 2025 - 14:23 UTC
Following changes will be included:
- Disabled the "Refresh Vitals" option for users without the "Refresh" right in RDFClient
- Added Windows Event Viewer to RDFClient (requires CMCAgent 20.1.5.290+)
- Updated system uptime feature to avoid using User-based run commands
- Updated CMCinst – Disabled SbbEnabled by default
- Resolved issue where the CMC proxy task was not running or getting recreated on machines using a Spanish-based OS
Posted on May 09, 2025 - 14:23 UTC