All Systems Operational
About This Site
Welcome to the NCR Aloha status page, the place to view status of cloud services within NCR Hospitality. We use this page as the primary means of communicating incidents and scheduled maintenance to our customers. When we learn of an incident that might affect our customers, we will manually update the service status here. We mark it as degraded performance (yellow) when the service is partially available, and a Major Outage (red) when the service is completely unavailable. Keep in mind that the entire day will change color only when a full outage occurs for that day.
The uptime % reported here is the basis for any service level agreement claims made by NCR's customers.
North America
Operational
Aloha Cloud POS-US
Operational
Aloha Insight-US
Operational
Aloha Keyless Licensing-US
Operational
Aloha Loyalty-US
Operational
Aloha Stored Value-US
Operational
Aloha Update-US
Operational
Cloud Connect-US
Operational
Command Center-US
Operational
Command Center WebOrder-US
Operational
Configuration Center-US
Operational
Configuration Center API-US
Operational
Customer Voice-US
Operational
Digital Ordering-US
Operational
Hospitality Data Platform-US
Operational
Intelligent Kitchen-US
Operational
Mercury-US
?
Operational
Mobile Pay-US
Operational
Mobile Pay API-US
Operational
NCR Back Office (NBO)-US
Operational
NCR Console-US
Operational
NCR Pay API-US
Operational
NCR Secure Pay-US
Operational
NCR Virtual POS-US
Operational
NSS Event Logger-US
Operational
Online Ordering Classic-US
Operational
Online Ordering API-US
Operational
Ordering Essentials-US
Operational
Pulse AI-US
Operational
Pulse Realtime-US
Operational
Pulse Silver-US
Operational
Pulse Realtime API-US
Operational
Pulse Streaming-US
Operational
Radiant POS Management-US
Operational
Restaurant Guard Audit-US
Operational
Silver Back Office-US
Operational
Silver Commerce-US
Operational
Silver Console-US
Operational
Silver Essentials-US
Operational
Silver Momentum-US
Operational
Silver Pro Restaurant-US
Operational
Vitalcast / Digital Menu Boards-US
Operational
Europe
Operational
Aloha Insight-EU
Operational
Aloha Loyalty-EU
Operational
Aloha Stored Value-EU
Operational
Cloud Connect-EU
Operational
Command Center-EU
Operational
Command Center WebOrder-EU
Operational
Configuration Center-EU
Operational
Configuration Center API-EU
Operational
Online Ordering Classic-EU
Operational
Online Ordering API-EU
Operational
Ordering Essentials-EU
Operational
Silver Back Office-EU
Operational
Silver Commerce-EU
Operational
Silver Essentials-EU
Operational
Silver Momentum-EU
Operational
Hospitality Data Platform-EU
Operational
Asia Pacific
Operational
Aloha Insight-APAC
Operational
Aloha Loyalty-APAC
Operational
Aloha Stored Value-APAC
Operational
Cloud Connect-APAC
Operational
Command Center-APAC
Operational
Command Center WebOrder-APAC
Operational
Configuration Center-APAC
Operational
Configuration Center API-APAC
Operational
Online Ordering Classic-APAC
Operational
Online Ordering API-APAC
Operational
Ordering Essentials-APAC
Operational
Hospitality Data Platform-APAC
Operational
China
Operational
Aloha Insight-China
Operational
Aloha Loyalty-China
Operational
Aloha Stored Value-China
Operational
Command Center-China
Operational
Configuration Center-China
Operational
Configuration Center API-China
Operational
NCR Back Office (NBO)-China
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
[TENTATIVE] 03-24-CMC-APAC-SSA01-SEC-Client-Update #12066 Mar 24, 2025 19:00-23:00 UTC
APAC SSA01-SEC Command Center New RDFClient Release
After this change, next login to RDFClient will trigger a new client download.
Changes introduced with this release:
- Added "Current Uptime" functionality to the client allowing for device uptime to be queried ad hoc
- Added "Copy StoreID" and "Repeat Task" functionality in Task List context menu this enables users to use the client more efficiently.
Posted on Mar 10, 2025 - 10:35 UTC
After this change, next login to RDFClient will trigger a new client download.
Changes introduced with this release:
- Added "Current Uptime" functionality to the client allowing for device uptime to be queried ad hoc
- Added "Copy StoreID" and "Repeat Task" functionality in Task List context menu this enables users to use the client more efficiently.
Posted on Mar 10, 2025 - 10:35 UTC
[TENTATIVE] 03-25-CMC-EMEA-WEA01-SEC-Client-Update #12067 Mar 25, 2025 00:00-04:00 UTC
EMEA WEA01-SEC Command Center New RDFClient Release
After this change, next login to RDFClient will trigger a new client download.
Changes introduced with this release:
- Added "Current Uptime" functionality to the client allowing for device uptime to be queried ad hoc
- Added "Copy StoreID" and "Repeat Task" functionality in Task List context menu this enables users to use the client more efficiently.
Posted on Mar 10, 2025 - 10:35 UTC
After this change, next login to RDFClient will trigger a new client download.
Changes introduced with this release:
- Added "Current Uptime" functionality to the client allowing for device uptime to be queried ad hoc
- Added "Copy StoreID" and "Repeat Task" functionality in Task List context menu this enables users to use the client more efficiently.
Posted on Mar 10, 2025 - 10:35 UTC
[TENTATIVE] 03-25-CMC-NAMER-NUA01-SEC-Client-Update #12069 Mar 25, 2025 06:00-10:00 UTC
NAMER NUA01-SEC Command Center New RDFClient Release
After this change, next login to RDFClient will trigger a new client download.
Changes introduced with this release:
- Added "Current Uptime" functionality to the client allowing for device uptime to be queried ad hoc
- Added "Copy StoreID" and "Repeat Task" functionality in Task List context menu this enables users to use the client more efficiently.
Posted on Mar 10, 2025 - 10:35 UTC
After this change, next login to RDFClient will trigger a new client download.
Changes introduced with this release:
- Added "Current Uptime" functionality to the client allowing for device uptime to be queried ad hoc
- Added "Copy StoreID" and "Repeat Task" functionality in Task List context menu this enables users to use the client more efficiently.
Posted on Mar 10, 2025 - 10:35 UTC
0409 - North America - Command Center - NUA01-PROD - SSH Server Migration Apr 9, 2025 07:00-11:00 UTC
We will be migrating SSH Server to new Ubuntu environment.
To continue having full CMC functionality on Windows 7 machines, after the migration; we suggest upgrading CMCAgent in your environment to v20.1.4.197
Posted on Mar 12, 2025 - 14:08 UTC
To continue having full CMC functionality on Windows 7 machines, after the migration; we suggest upgrading CMCAgent in your environment to v20.1.4.197
Posted on Mar 12, 2025 - 14:08 UTC