NCR Voyix Aloha Status

Nov 13, 2025

Unresolved incidents: 1113-Digital-Ordering-North America-Release-25.1.2 #15403, Aloha Online Ordering Impacted - Imaging, Insight/Loyalty/Stored Value Database Upgrades.

Nov 12, 2025

Insight/Loyalty/Stored Value Database Upgrades

Completed - The scheduled maintenance has been completed.
Nov 12, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 05:00 UTC

Scheduled - NCR Voyix will begin upgrading the SQL databases for Insight, Loyalty, and Stored Value. Microsoft has announced the end of life for SQL Server 2016 on July 14, 2026, meaning no further security updates or patches will be provided for this version of SQL after that date. To mitigate security and compliance risks, NCR Voyix will migrate NCR Voyix-hosted Aloha Insight databases to a more recent version of SQL Server during the maintenance window over the coming weeks.

For non-replicated customers, this process will begin on September 11th at 01:00 EDT and continue every Monday through Thursday morning until completed.

If your data is replicated with NCR Voyix, your databases will be upgraded beginning October 10th, ensuring the criteria are met to continue replication. You will receive a separate email notification should this affect you from AEsupport.hsr@ncrvoyix.com.

Should you have any question, please reach out to your Account Executive, Customer Operations Leader, or the NCRV Support Desk.
Nov 6, 13:48 UTC

Nov 11, 2025

CMC SSA01 SEC patch and boot

Completed - The scheduled maintenance has been completed.
Nov 11, 21:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 17:30 UTC

Scheduled - October 2025 patching to be applied to all Command Center servers including
WebOrder Servers followed by reboot and rebalancing. This will also impact Ordering
Essentials and Online Ordering. Intermittent downtime up to an hour possible
Nov 4, 09:56 UTC

Insight/Loyalty/Stored Value Database Upgrades

Completed - The scheduled maintenance has been completed.
Nov 11, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 05:00 UTC

Scheduled - NCR Voyix will begin upgrading the SQL databases for Insight, Loyalty, and Stored Value. Microsoft has announced the end of life for SQL Server 2016 on July 14, 2026, meaning no further security updates or patches will be provided for this version of SQL after that date. To mitigate security and compliance risks, NCR Voyix will migrate NCR Voyix-hosted Aloha Insight databases to a more recent version of SQL Server during the maintenance window over the coming weeks.

For non-replicated customers, this process will begin on September 11th at 01:00 EDT and continue every Monday through Thursday morning until completed.

If your data is replicated with NCR Voyix, your databases will be upgraded beginning October 10th, ensuring the criteria are met to continue replication. You will receive a separate email notification should this affect you from AEsupport.hsr@ncrvoyix.com.

Should you have any question, please reach out to your Account Executive, Customer Operations Leader, or the NCRV Support Desk.
Nov 6, 13:47 UTC

Nov 10, 2025

Insight/Loyalty/Stored Value Database Upgrades

Completed - The scheduled maintenance has been completed.
Nov 10, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 05:00 UTC

Scheduled - NCR Voyix will begin upgrading the SQL databases for Insight, Loyalty, and Stored Value. Microsoft has announced the end of life for SQL Server 2016 on July 14, 2026, meaning no further security updates or patches will be provided for this version of SQL after that date. To mitigate security and compliance risks, NCR Voyix will migrate NCR Voyix-hosted Aloha Insight databases to a more recent version of SQL Server during the maintenance window over the coming weeks.

For non-replicated customers, this process will begin on September 11th at 01:00 EDT and continue every Monday through Thursday morning until completed.

If your data is replicated with NCR Voyix, your databases will be upgraded beginning October 10th, ensuring the criteria are met to continue replication. You will receive a separate email notification should this affect you from AEsupport.hsr@ncrvoyix.com.

Should you have any question, please reach out to your Account Executive, Customer Operations Leader, or the NCRV Support Desk.
Nov 6, 13:46 UTC

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

Red Cloud on Silver Essentials for Android

Resolved - NCR Voyix has resolved the issue and confirmed connection is restored.

We apologize for any inconvenience this service disruption may have caused. If you have any related issues, please contact us at 877-270-3475, email us at: customercare@ncrvoyix.com or chat via Back Office.
Nov 6, 16:31 UTC

Identified - NCR Voyix has isolated the cause and are actively working to resolve the issue
Nov 6, 14:50 UTC

Investigating - We are receiving reports of users noticing a red cloud on their Silver Essentials POS running on Android.
Upstream and downstream connections to the POS are currently affected. You can expect that your chages in the Back Office will not download to the POS as well as transactions not uploading to the Back Office. Reporting will be affected until issue is resolved.
Payments processing is functioning without issues.

Teams have gathered and are investigating.

We apologize for any inconvenience this service disruption may have caused. If you have any related issues, please contact us at 877-270-3475, email us at: customercare@ncrsilver.com or chat via Back Office.
Nov 6, 14:23 UTC

Insight/Loyalty/Stored Value Database Upgrades

Completed - The scheduled maintenance has been completed.
Nov 6, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 05:00 UTC

Scheduled - NCR Voyix will begin upgrading the SQL databases for Insight, Loyalty, and Stored Value. Microsoft has announced the end of life for SQL Server 2016 on July 14, 2026, meaning no further security updates or patches will be provided for this version of SQL after that date. To mitigate security and compliance risks, NCR Voyix will migrate NCR Voyix-hosted Aloha Insight databases to a more recent version of SQL Server during the maintenance window over the coming weeks.

For non-replicated customers, this process will begin on September 11th at 01:00 EDT and continue every Monday through Thursday morning until completed.

If your data is replicated with NCR Voyix, your databases will be upgraded beginning October 10th, ensuring the criteria are met to continue replication. You will receive a separate email notification should this affect you from AEsupport.hsr@ncrvoyix.com.

Should you have any question, please reach out to your Account Executive, Customer Operations Leader, or the NCRV Support Desk.
Oct 30, 21:45 UTC

CMC Nua01 SEC Patch and boot #15331

Completed - The scheduled maintenance has been completed.
Nov 6, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 06:00 UTC

Scheduled - October 2025 patching to be Applied to backend, middleware and weborder
Command Center servers followed by reboot and rebalancing. This will including Web
Order and will impact Ordering Essentials or Online Ordering. Intermittent downtime
up to an hour possible
Nov 4, 09:51 UTC

CMC WEA01 SEC Patch and boot

Completed - The scheduled maintenance has been completed.
Nov 6, 03:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 23:00 UTC

Scheduled - October 2025 patching to be applied to all Command Center servers including
WebOrder Servers followed by reboot and rebalancing. This will also impact Ordering
Essentials and Online Ordering. Intermittent downtime up to an hour possible
Nov 4, 10:02 UTC

Nov 5, 2025

Insight/Loyalty/Stored Value Database Upgrades

Completed - The scheduled maintenance has been completed.
Nov 5, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 05:00 UTC

Scheduled - NCR Voyix will begin upgrading the SQL databases for Insight, Loyalty, and Stored Value. Microsoft has announced the end of life for SQL Server 2016 on July 14, 2026, meaning no further security updates or patches will be provided for this version of SQL after that date. To mitigate security and compliance risks, NCR Voyix will migrate NCR Voyix-hosted Aloha Insight databases to a more recent version of SQL Server during the maintenance window over the coming weeks.

For non-replicated customers, this process will begin on September 11th at 01:00 EDT and continue every Monday through Thursday morning until completed.

If your data is replicated with NCR Voyix, your databases will be upgraded beginning October 10th, ensuring the criteria are met to continue replication. You will receive a separate email notification should this affect you from AEsupport.hsr@ncrvoyix.com.

Should you have any question, please reach out to your Account Executive, Customer Operations Leader, or the NCRV Support Desk.
Oct 30, 21:43 UTC

Nov 4, 2025

1111-cmc-ssa01-sec-pnb #15226

Completed - The scheduled maintenance has been completed.
Nov 4, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 17:00 UTC

Scheduled - October 2025 patching to be applied to all Command Center servers including
WebOrder Servers followed by reboot and rebalancing. This will also impact Ordering
Essentials and Online Ordering. Intermittent downtime up to an hour possible
Oct 27, 12:23 UTC

Insight/Loyalty/Stored Value Database Upgrades

Completed - The scheduled maintenance has been completed.
Nov 4, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 05:00 UTC

Scheduled - NCR Voyix will begin upgrading the SQL databases for Insight, Loyalty, and Stored Value. Microsoft has announced the end of life for SQL Server 2016 on July 14, 2026, meaning no further security updates or patches will be provided for this version of SQL after that date. To mitigate security and compliance risks, NCR Voyix will migrate NCR Voyix-hosted Aloha Insight databases to a more recent version of SQL Server during the maintenance window over the coming weeks.

For non-replicated customers, this process will begin on September 11th at 01:00 EDT and continue every Monday through Thursday morning until completed.

If your data is replicated with NCR Voyix, your databases will be upgraded beginning October 10th, ensuring the criteria are met to continue replication. You will receive a separate email notification should this affect you from AEsupport.hsr@ncrvoyix.com.

Should you have any question, please reach out to your Account Executive, Customer Operations Leader, or the NCRV Support Desk.
Oct 30, 21:42 UTC

1104-CMC-NAMER-NUA01-SEC-Client-Update #15238

Completed - The scheduled maintenance has been completed.
Nov 4, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 06:00 UTC

Scheduled - New Command Center Client Release.
Introducing significant fixes to Session Exchange and Authentication logic. These changes should minimize issues with random inability to proceed with deployment scheduling.

RDF Client GR: 20.1.5.258
RDF Client CD: 20.1.5.325
Oct 28, 09:29 UTC

1104-CMC-EMEA-WEA01-SEC-Client-Update #15237

Completed - The scheduled maintenance has been completed.
Nov 4, 04:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 00:00 UTC

Scheduled - New Command Center Client Release.
Introducing significant fixes to Session Exchange and Authentication logic. These changes should minimize issues with random inability to proceed with deployment scheduling.

RDF Client GR: 20.1.5.258
RDF Client CD: 20.1.5.325
Oct 28, 09:29 UTC

Nov 3, 2025

Insight/Loyalty/Stored Value Database Upgrades

Completed - The scheduled maintenance has been completed.
Nov 3, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 05:00 UTC

Scheduled - NCR Voyix will begin upgrading the SQL databases for Insight, Loyalty, and Stored Value. Microsoft has announced the end of life for SQL Server 2016 on July 14, 2026, meaning no further security updates or patches will be provided for this version of SQL after that date. To mitigate security and compliance risks, NCR Voyix will migrate NCR Voyix-hosted Aloha Insight databases to a more recent version of SQL Server during the maintenance window over the coming weeks.

For non-replicated customers, this process will begin on September 11th at 01:00 EDT and continue every Monday through Thursday morning until completed.

If your data is replicated with NCR Voyix, your databases will be upgraded beginning October 10th, ensuring the criteria are met to continue replication. You will receive a separate email notification should this affect you from AEsupport.hsr@ncrvoyix.com.

Should you have any question, please reach out to your Account Executive, Customer Operations Leader, or the NCRV Support Desk.
Oct 30, 21:41 UTC

Nov 2, 2025

No incidents reported.

Nov 1, 2025

Configuration Center degraded performance

Resolved - Dear Valued Clients,

We’re pleased to inform you that the recent issue affecting the Configuration Center has been successfully resolved. Our teams acted swiftly to restore full functionality and minimize disruption.

We are currently conducting a thorough root cause analysis to ensure we fully understand the underlying factors and to implement measures that will prevent recurrence. We will share detailed findings and any follow-up actions as they become available.

We’re in this together,
The NCR Voyix Team
Nov 1, 18:08 UTC

Monitoring - Dear Valued Clients,

We appreciate your patience during the recent issues affecting the Configuration Center. A fix has been successfully implemented, and all services have been restored.

We are currently monitoring system performance to ensure continued stability and to proactively address any potential issues or setbacks.

Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,
The NCR Voyix Team
Nov 1, 16:13 UTC

Update - Dear Valued Clients,

We appreciate your patience. We are still assessing the incident.

Our monitoring systems alerted us, and we are working hard to restore NCR Voryix Configuration Center services. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. If you need to speak with someone, please reach out to support desks.

Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,
The NCR Voyix Team
Nov 1, 15:09 UTC

Update - Dear Valued Clients,

We appreciate your patience. We are still assessing the incident.

We are still experiencing a temporary issue affecting NCR Voyix Configuration Center.

Our monitoring systems alerted us, and we are working hard to restore services. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. If you need to speak with someone, please reach out to support desks.

Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,
The NCR Voyix Team
Nov 1, 14:14 UTC

Update - Dear Valued Clients,

We appreciate your patience. We are still assessing the incident.

We are still experiencing a temporary issue affecting NCR Voyix Configuration Center.

Our monitoring systems alerted us, and we are working hard to restore services. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. If you need to speak with someone, please reach out to support desks.

Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,
The NCR Voyix Team
Nov 1, 12:48 UTC

Update - Dear Valued Clients,

We appreciate your patience. We are still assessing the incident.

We are still experiencing a temporary issue affecting NCR Voyix Configuration Center.

Our monitoring systems alerted us, and we are working hard to restore services. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. If you need to speak with someone, please reach out to support desks.

Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,
The NCR Voyix Team
Nov 1, 11:41 UTC

Update - Dear Valued Clients,

We appreciate your patience. We are still assessing the incident.

We are still experiencing a temporary issue affecting NCR Voyix Configuration Center.

Our monitoring systems alerted us, and we are working hard to restore services. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. If you need to speak with someone, please reach out to support desks.

Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,
The NCR Voyix Team
Nov 1, 10:56 UTC

Update - Dear Valued Clients,

We appreciate your patience. We are still assessing the incident.

We are still experiencing a temporary issue affecting NCR Voyix Configuration Center.

Our monitoring systems alerted us, and we are working hard to restore services. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. If you need to speak with someone, please reach out to support desks.

Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,
The NCR Voyix Team
Nov 1, 10:20 UTC

Update - Dear Valued Clients,

We appreciate your patience. We are still assessing the incident.

We are still experiencing a temporary issue affecting NCR Voyix Configuration Center.

Our monitoring systems alerted us, and we are working hard to restore services. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. If you need to speak with someone, please reach out to support desks.

Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,
The NCR Voyix Team
Nov 1, 09:25 UTC

Investigating - Dear Valued Clients,

We understand you are experiencing issues with the services.

We are experiencing a temporary issue affecting NCR Voyix Configuration Center.

Our monitoring systems alerted us that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available.

Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,
The NCR Voyix Team
Nov 1, 08:41 UTC

Oct 31, 2025

No incidents reported.

Oct 30, 2025

1030-cmc-nua01-sec-pnb - CANCELLED

Postmortem - Read details
Nov 4, 14:25 UTC

Completed - The scheduled maintenance has been CANCELLED
Oct 30, 10:30 UTC

In progress - Scheduled maintenance is currently is CANCELLED
Oct 30, 06:00 UTC

Scheduled - CANCELLED -October 2025 patching to be Applied to backend, middleware and weborder
Command Center servers followed by reboot and rebalancing. This will including Web
Order and will impact Ordering Essentials or Online Ordering. Intermittent downtime
up to an hour possible.
Oct 22, 16:05 UTC

Aloha Online Ordering Impacted - Imaging

Resolved - In collaboration with our third-party vendor, the issue impacting online ordering functionality has been fully resolved. All systems are now operating as expected.

We recognize the importance of reliability and a seamless experience, and we appreciate your patience and understanding throughout the resolution process. Ensuring customer satisfaction remains our highest priority.

Please don’t hesitate to reach out with any further questions or concerns.
Oct 30, 10:15 UTC

Monitoring - The third-party vendor has successfully deployed the last known good configuration, and initial signs of recovery are now visible. Node recovery is in progress, with traffic being routed through healthy nodes, leading to continued service improvement.

Full mitigation is expected within the next four hours, by 23:20 UTC on 29 October 2025. We will continue to share timely updates as more information becomes available.
Oct 29, 22:16 UTC

Investigating - NCR Voyix has identified an issue affecting online ordering applications, specifically impacting the display of product images. We are actively engaged with our third-party vendor to investigate and resolve the matter.

At this time, core online ordering functionality remains operational. We recognize the importance of a seamless and visually complete experience, and ensuring customer satisfaction is our highest priority.

Our teams are working diligently to determine the root cause and implement a resolution. We will continue to share timely updates as more information becomes available.

Thank you for your continued patience and understanding.
Oct 29, 18:19 UTC

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