All Systems Operational

About This Site

Welcome to the NCR Voyix Aloha status page, the place to view status of cloud services within NCR Voyix Hospitality. We use this page as the primary means of communicating incidents and scheduled maintenance to our customers. When we learn of an incident that might affect our customers, we will manually update the service status here. We mark it as degraded performance (yellow) when the service is partially available, and a Major Outage (red) when the service is completely unavailable. Keep in mind that the entire day will change color only when a full outage occurs for that day.

The uptime % reported here is the basis for any service level agreement claims made by NCR's customers.

Uptime over the past 90 days. View historical uptime.
North America Operational
90 days ago
99.99 % uptime
Today
Aloha Cloud POS-US Operational
90 days ago
100.0 % uptime
Today
Aloha Insight-US Operational
90 days ago
100.0 % uptime
Today
Aloha Keyless Licensing-US Operational
90 days ago
100.0 % uptime
Today
Aloha Loyalty-US Operational
90 days ago
100.0 % uptime
Today
Aloha Stored Value-US Operational
90 days ago
100.0 % uptime
Today
Aloha Update-US Operational
90 days ago
99.91 % uptime
Today
Cloud Connect-US Operational
90 days ago
100.0 % uptime
Today
Command Center-US Operational
90 days ago
100.0 % uptime
Today
Command Center WebOrder-US Operational
90 days ago
100.0 % uptime
Today
Configuration Center-US Operational
90 days ago
100.0 % uptime
Today
Configuration Center API-US Operational
90 days ago
100.0 % uptime
Today
Customer Voice-US Operational
90 days ago
100.0 % uptime
Today
Digital Ordering-US Operational
90 days ago
100.0 % uptime
Today
Hospitality Data Platform-US Operational
90 days ago
100.0 % uptime
Today
Intelligent Kitchen-US Operational
90 days ago
100.0 % uptime
Today
Mercury-US ? Operational
90 days ago
100.0 % uptime
Today
Mobile Pay-US Operational
90 days ago
100.0 % uptime
Today
Mobile Pay API-US Operational
90 days ago
100.0 % uptime
Today
NCR Back Office (NBO)-US Operational
90 days ago
100.0 % uptime
Today
NCR Console-US Operational
90 days ago
100.0 % uptime
Today
NCR Pay API-US Operational
90 days ago
100.0 % uptime
Today
NCR Secure Pay-US Operational
90 days ago
100.0 % uptime
Today
NCR Virtual POS-US Operational
90 days ago
100.0 % uptime
Today
NSS Event Logger-US Operational
90 days ago
100.0 % uptime
Today
Online Ordering Classic-US Operational
90 days ago
100.0 % uptime
Today
Online Ordering API-US Operational
90 days ago
100.0 % uptime
Today
Ordering Essentials-US Operational
90 days ago
100.0 % uptime
Today
Pulse API-US Operational
90 days ago
100.0 % uptime
Today
Pulse Realtime-US Operational
90 days ago
100.0 % uptime
Today
Pulse Silver-US Operational
90 days ago
100.0 % uptime
Today
Pulse Realtime API-US Operational
90 days ago
100.0 % uptime
Today
Pulse Streaming-US Operational
90 days ago
100.0 % uptime
Today
Radiant POS Management-US Operational
90 days ago
100.0 % uptime
Today
Restaurant Guard Audit-US Operational
90 days ago
100.0 % uptime
Today
Silver Back Office-US Operational
90 days ago
100.0 % uptime
Today
Silver Commerce-US Operational
90 days ago
100.0 % uptime
Today
Silver Console-US Operational
90 days ago
100.0 % uptime
Today
Silver Essentials-US Operational
90 days ago
100.0 % uptime
Today
Silver Momentum-US Operational
90 days ago
100.0 % uptime
Today
Silver Pro Restaurant-US Operational
90 days ago
100.0 % uptime
Today
Vitalcast / Digital Menu Boards-US Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
Aloha Insight-EU Operational
90 days ago
100.0 % uptime
Today
Aloha Loyalty-EU Operational
90 days ago
100.0 % uptime
Today
Aloha Stored Value-EU Operational
90 days ago
100.0 % uptime
Today
Cloud Connect-EU Operational
90 days ago
100.0 % uptime
Today
Command Center-EU Operational
90 days ago
100.0 % uptime
Today
Command Center WebOrder-EU Operational
90 days ago
100.0 % uptime
Today
Configuration Center-EU Operational
90 days ago
100.0 % uptime
Today
Configuration Center API-EU Operational
90 days ago
100.0 % uptime
Today
Online Ordering Classic-EU Operational
90 days ago
100.0 % uptime
Today
Online Ordering API-EU Operational
90 days ago
100.0 % uptime
Today
Ordering Essentials-EU Operational
90 days ago
100.0 % uptime
Today
Silver Back Office-EU Operational
90 days ago
100.0 % uptime
Today
Silver Commerce-EU Operational
90 days ago
100.0 % uptime
Today
Silver Essentials-EU Operational
90 days ago
100.0 % uptime
Today
Silver Momentum-EU Operational
90 days ago
100.0 % uptime
Today
Hospitality Data Platform-EU Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Aloha Insight-APAC Operational
90 days ago
100.0 % uptime
Today
Aloha Loyalty-APAC Operational
90 days ago
100.0 % uptime
Today
Aloha Stored Value-APAC Operational
90 days ago
100.0 % uptime
Today
Cloud Connect-APAC Operational
90 days ago
100.0 % uptime
Today
Command Center-APAC Operational
90 days ago
100.0 % uptime
Today
Command Center WebOrder-APAC Operational
90 days ago
100.0 % uptime
Today
Configuration Center-APAC Operational
90 days ago
100.0 % uptime
Today
Configuration Center API-APAC Operational
90 days ago
100.0 % uptime
Today
Online Ordering Classic-APAC Operational
90 days ago
100.0 % uptime
Today
Online Ordering API-APAC Operational
90 days ago
100.0 % uptime
Today
Ordering Essentials-APAC Operational
90 days ago
100.0 % uptime
Today
Hospitality Data Platform-APAC Operational
90 days ago
100.0 % uptime
Today
China Operational
90 days ago
100.0 % uptime
Today
Aloha Insight-China Operational
90 days ago
100.0 % uptime
Today
Aloha Loyalty-China Operational
90 days ago
100.0 % uptime
Today
Aloha Stored Value-China Operational
90 days ago
100.0 % uptime
Today
Command Center-China Operational
90 days ago
100.0 % uptime
Today
Configuration Center-China Operational
90 days ago
100.0 % uptime
Today
Configuration Center API-China Operational
90 days ago
100.0 % uptime
Today
NCR Back Office (NBO)-China Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

0901 cmc wea01 sec pnb #14244 Sep 2, 2025 00:00-04:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Aug 19, 2025 - 09:14 UTC
Scheduled - August 2025 patching to be applied to all Command Center servers including
WebOrder Servers followed by reboot and rebalancing. This will also impact Ordering
Essentials and Online Ordering. Intermittent downtime up to an hour possible
Aug 19, 2025 - 08:47 UTC

0902-NCRVoyix Online Ordering-Europe-Release-25.2.0 #14339 Sep 2, 2025 01:00-04:00 UTC

This release includes dynamic links replacement solution aid for mobile app, system updates, and routine bug fixes.
expected-downtime: 0
Posted on Aug 28, 2025 - 16:00 UTC

0902-cmc-ssa01-sec-pnb #14315 Sep 2, 2025 17:00-21:00 UTC

August 2025 patching to be applied to all Command Center servers including
WebOrder Servers followed by reboot and rebalancing. This will also impact Ordering
Essentials and Online Ordering. Intermittent downtime up to an hour possible
Posted on Aug 21, 2025 - 09:35 UTC

[TENTATIVE] 09-03-CMC-APAC-SSA01-SEC-Client-Update Sep 3, 2025 19:00-23:00 UTC

New Command Center Release.
Introducing significant changes to Software Deployment logic.

We urge users not to Run/Schedule/Update any deployments during the downtime, to prevent Deployment failures. Once this release is rolled out, we encourage users to test new deployment logic and let us know if any issues are identified.

RDF Client GR: 20.1.5.250
RDF Client CD: 20.1.5.317
Posted on Aug 21, 2025 - 10:07 UTC

[TENTATIVE] 09-04-CMC-EMEA-WEA01-SEC-Client-Update Sep 4, 2025 00:00-04:00 UTC

New Command Center Release.
Introducing significant changes to Software Deployment logic.

We urge users not to Run/Schedule/Update any deployments during the downtime, to prevent Deployment failures. Once this release is rolled out, we encourage users to test new deployment logic and let us know if any issues are identified.

RDF Client GR: 20.1.5.250
RDF Client CD: 20.1.5.317
Posted on Aug 21, 2025 - 10:07 UTC

[TENTATIVE] 09-16-CMC-NAMER-NUA01-SEC-Client-Update Sep 16, 2025 06:00-10:00 UTC

New Command Center Release.
Introducing significant changes to Software Deployment logic.

We urge users not to Run/Schedule/Update any deployments during the downtime, to prevent Deployment failures. Once this release is rolled out, we encourage users to test new deployment logic and let us know if any issues are identified.

RDF Client GR: 20.1.5.250
RDF Client CD: 20.1.5.317
Posted on Aug 26, 2025 - 11:00 UTC
Aug 31, 2025

No incidents reported today.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025
0828-cmc-nua01-sec-pnb #14243
Completed - The scheduled maintenance has been completed.
Aug 28, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 06:00 UTC
Scheduled - August 2025 patching to be Applied to backend, middleware and weborder
Command Center servers followed by reboot and rebalancing. This will including Web
Order and will impact Ordering Essentials or Online Ordering. Intermittent downtime
up to an hour possible.
Aug 19, 08:44 UTC
Aug 27, 2025

No incidents reported.

Aug 26, 2025
Aloha Update is currently Unavailable - US
Resolved - Dear Valued Clients,

Thank you for your patience, services have been restored.

Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix Aloha Update in the US.

Services are now fully restored.

We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns.

We’re in this together,

The NCR Voyix Team
Aug 26, 12:40 UTC
Identified - Dear Valued Clients,

We understand services have been disrupted and we are finding a solution to the issue.

Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Aloha Update - US.

We have identified the issue and are working to resolve the incident. We will keep you updated as we work to resolve this issue.

We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,

The NCR Voyix Team
Aug 26, 11:19 UTC
Investigating - Dear Valued Clients,

We understand services have been disrupted and we are finding a solution to the issue.

Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Aloha Update for the US only.

Our monitoring systems alerted us, and we are taking immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available.

We understand the critical role our services play in your operations and appreciate your patience and understanding.


We’re on this,

The NCR Voyix Team
Aug 26, 10:53 UTC
0826-insight-ilsv-sua02-prod-20.45-month-release
Completed - The scheduled maintenance has been completed.
Aug 26, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 05:00 UTC
Scheduled - version 20.45 , Insight Monthly Release, full release notes in Enterprise - Home - Portal - Reference Docs

************TABLE ALTER ALERT**************
The following table alters to the NCR Enterprise Data Warehouse will be deployed with this release. This change may apply to your replicated Data Warehouse tables, and may impact your down-stream systems
that leverage these tables.
Note - New columns will be automatically added by the replication process if you subscribe to that table.
Table Name - Tax
ADD COLUMN - Occupation [NCHAR(1)]
Table Name - TaxByStore
ADD COLUMN - Occupation [NCHAR(1)]
Aug 18, 09:15 UTC
Aug 25, 2025
CFC and NBO Classic Login Degraded
Resolved - Dear Valued Clients,

Thank you for your patience, services have been restored.
Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix Configuration Center and NCR Back Office.

Resolved: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now fully restored.

Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available.

Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns.

We’re in this together,
The NCR Voyix Team
Aug 25, 15:40 UTC
Identified - Dear Valued Clients,
We understand you are experiencing issues with the services.
Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Configuration Center and NCR Back Office.

Quick Action: We are taking action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. We are currently working with 3rd party ISP to resolve the issue from their side.

Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,
The NCR Voyix Team
Aug 25, 09:05 UTC
Investigating - Dear Valued Clients,

We understand you are experiencing issues with the services.
Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Configuration Center and NCR Back Office.

Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available.

Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,
The NCR Voyix Team
Aug 23, 12:00 UTC
0825-Digital-Ordering-North America-Release-25.1.0 #14254
Completed - The scheduled maintenance has been completed.
Aug 25, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 07:00 UTC
Scheduled - This release includes dynamic links replacement aid for mobile app, improvements to Connected Payments level 1 data processing, DO Portal, guest checkout, system updates, and routine bug fixes.
expected-downtime: 0
Aug 21, 14:12 UTC
Aug 24, 2025

No incidents reported.

Aug 23, 2025
Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025
0820-NCR Voyix Online Ordering-North America-Release-25.2.0 #14208
Completed - The scheduled maintenance has been completed.
Aug 20, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 07:00 UTC
Scheduled - This release includes dynamic links replacement solution aid for mobile app, system updates, and routine bug fixes.
expected-downtime: 0
Aug 15, 15:38 UTC
Aug 19, 2025
0819-NCR Voyix Online Ordering-Asia Pacific-Release-25.2.0 #14207
Completed - The scheduled maintenance has been completed.
Aug 19, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 17:00 UTC
Scheduled - This release includes dynamic links replacement solution aid for mobile app, system updates, and routine bug fixes.
expected-downtime: 0
Aug 15, 15:34 UTC
0819-NCR Voyix Online Ordering-Europe-Release-25.2.0 #14206
Completed - The scheduled maintenance has been reverted.
Aug 19, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 01:00 UTC
Scheduled - This release includes dynamic links replacement solution aid for mobile app, system updates, and routine bug fixes.
expected-downtime: 0
Aug 15, 15:22 UTC
Aug 18, 2025
ACBO Sales Reporting
Resolved - ACBO Sales Reporting discrepancy issues has been resolved.
Aug 18, 10:31 UTC
Monitoring - It has been brought to NCRV's attention regarding ACBO Sales Reporting discrepancies. Engineering has mitigated the concern and aggregated all data from the 12th through the 14th. Should you find any data discrepancies from the 12th, 13th, or 14th, please notify support.
Aug 15, 16:23 UTC
Aug 17, 2025

No incidents reported.

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