All Systems Operational
About This Site
Welcome to the NCR Voyix Aloha status page, the place to view status of cloud services within NCR Voyix Hospitality. We use this page as the primary means of communicating incidents and scheduled maintenance to our customers. When we learn of an incident that might affect our customers, we will manually update the service status here. We mark it as degraded performance (yellow) when the service is partially available, and a Major Outage (red) when the service is completely unavailable. Keep in mind that the entire day will change color only when a full outage occurs for that day.
The uptime % reported here is the basis for any service level agreement claims made by NCR's customers.
North America
Operational
Aloha Cloud POS-US
Operational
Aloha Insight-US
Operational
Aloha Keyless Licensing-US
Operational
Aloha Loyalty-US
Operational
Aloha Stored Value-US
Operational
Aloha Update-US
Operational
Cloud Connect-US
Operational
Command Center-US
Operational
Command Center WebOrder-US
Operational
Configuration Center-US
Operational
Configuration Center API-US
Operational
Customer Voice-US
Operational
Digital Ordering-US
Operational
Hospitality Data Platform-US
Operational
Intelligent Kitchen-US
Operational
Mercury-US
?
Operational
Mobile Pay-US
Operational
Mobile Pay API-US
Operational
NCR Back Office (NBO)-US
Operational
NCR Console-US
Operational
NCR Pay API-US
Operational
NCR Secure Pay-US
Operational
NCR Virtual POS-US
Operational
NSS Event Logger-US
Operational
Online Ordering Classic-US
Operational
Online Ordering API-US
Operational
Ordering Essentials-US
Operational
Pulse API-US
Operational
Pulse Realtime-US
Operational
Pulse Silver-US
Operational
Pulse Realtime API-US
Operational
Pulse Streaming-US
Operational
Radiant POS Management-US
Operational
Restaurant Guard Audit-US
Operational
Silver Back Office-US
Operational
Silver Commerce-US
Operational
Silver Console-US
Operational
Silver Essentials-US
Operational
Silver Momentum-US
Operational
Silver Pro Restaurant-US
Operational
Vitalcast / Digital Menu Boards-US
Operational
Europe
Operational
Aloha Insight-EU
Operational
Aloha Loyalty-EU
Operational
Aloha Stored Value-EU
Operational
Cloud Connect-EU
Operational
Command Center-EU
Operational
Command Center WebOrder-EU
Operational
Configuration Center-EU
Operational
Configuration Center API-EU
Operational
Online Ordering Classic-EU
Operational
Online Ordering API-EU
Operational
Ordering Essentials-EU
Operational
Silver Back Office-EU
Operational
Silver Commerce-EU
Operational
Silver Essentials-EU
Operational
Silver Momentum-EU
Operational
Hospitality Data Platform-EU
Operational
Asia Pacific
Operational
Aloha Insight-APAC
Operational
Aloha Loyalty-APAC
Operational
Aloha Stored Value-APAC
Operational
Cloud Connect-APAC
Operational
Command Center-APAC
Operational
Command Center WebOrder-APAC
Operational
Configuration Center-APAC
Operational
Configuration Center API-APAC
Operational
Online Ordering Classic-APAC
Operational
Online Ordering API-APAC
Operational
Ordering Essentials-APAC
Operational
Hospitality Data Platform-APAC
Operational
China
Operational
Aloha Insight-China
Operational
Aloha Loyalty-China
Operational
Aloha Stored Value-China
Operational
Command Center-China
Operational
Configuration Center-China
Operational
Configuration Center API-China
Operational
NCR Back Office (NBO)-China
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Insight/Loyalty/Stored Value Database Upgrades Sep 22, 2025 05:00-11:00 UTC
NCR Voyix will begin upgrading the SQL databases for Insight, Loyalty, and Stored Value. Microsoft has announced the end of life for SQL Server 2016 on July 14, 2026, meaning no further security updates or patches will be provided for this version of SQL after that date. To mitigate security and compliance risks, NCR Voyix will migrate NCR Voyix-hosted Aloha Insight databases to a more recent version of SQL Server during the maintenance window over the coming weeks.
For non-replicated customers, this process will begin on September 11th at 01:00 EDT and continue every Monday through Thursday morning until completed.
If your data is replicated with NCR Voyix, your databases will be upgraded beginning October 10th, ensuring the criteria are met to continue replication. You will receive a separate email notification should this affect you from AEsupport.hsr@ncrvoyix.com.
Should you have any question, please reach out to your Account Executive, Customer Operations Leader, or the NCRV Support Desk
Posted on Sep 17, 2025 - 17:57 UTC
For non-replicated customers, this process will begin on September 11th at 01:00 EDT and continue every Monday through Thursday morning until completed.
If your data is replicated with NCR Voyix, your databases will be upgraded beginning October 10th, ensuring the criteria are met to continue replication. You will receive a separate email notification should this affect you from AEsupport.hsr@ncrvoyix.com.
Should you have any question, please reach out to your Account Executive, Customer Operations Leader, or the NCRV Support Desk
Posted on Sep 17, 2025 - 17:57 UTC
Insight/Loyalty/Stored Value Database Upgrades Sep 23, 2025 05:00-11:00 UTC
NCR Voyix will begin upgrading the SQL databases for Insight, Loyalty, and Stored Value. Microsoft has announced the end of life for SQL Server 2016 on July 14, 2026, meaning no further security updates or patches will be provided for this version of SQL after that date. To mitigate security and compliance risks, NCR Voyix will migrate NCR Voyix-hosted Aloha Insight databases to a more recent version of SQL Server during the maintenance window over the coming weeks.
For non-replicated customers, this process will begin on September 11th at 01:00 EDT and continue every Monday through Thursday morning until completed.
If your data is replicated with NCR Voyix, your databases will be upgraded beginning October 10th, ensuring the criteria are met to continue replication. You will receive a separate email notification should this affect you from AEsupport.hsr@ncrvoyix.com.
Should you have any question, please reach out to your Account Executive, Customer Operations Leader, or the NCRV Support Desk
Posted on Sep 17, 2025 - 18:01 UTC
For non-replicated customers, this process will begin on September 11th at 01:00 EDT and continue every Monday through Thursday morning until completed.
If your data is replicated with NCR Voyix, your databases will be upgraded beginning October 10th, ensuring the criteria are met to continue replication. You will receive a separate email notification should this affect you from AEsupport.hsr@ncrvoyix.com.
Should you have any question, please reach out to your Account Executive, Customer Operations Leader, or the NCRV Support Desk
Posted on Sep 17, 2025 - 18:01 UTC
Insight/Loyalty/Stored Value Database Upgrades Sep 24, 2025 05:00-11:00 UTC
NCR Voyix will begin upgrading the SQL databases for Insight, Loyalty, and Stored Value. Microsoft has announced the end of life for SQL Server 2016 on July 14, 2026, meaning no further security updates or patches will be provided for this version of SQL after that date. To mitigate security and compliance risks, NCR Voyix will migrate NCR Voyix-hosted Aloha Insight databases to a more recent version of SQL Server during the maintenance window over the coming weeks.
For non-replicated customers, this process will begin on September 11th at 01:00 EDT and continue every Monday through Thursday morning until completed.
If your data is replicated with NCR Voyix, your databases will be upgraded beginning October 10th, ensuring the criteria are met to continue replication. You will receive a separate email notification should this affect you from AEsupport.hsr@ncrvoyix.com.
Should you have any question, please reach out to your Account Executive, Customer Operations Leader, or the NCRV Support Desk
Posted on Sep 17, 2025 - 18:03 UTC
For non-replicated customers, this process will begin on September 11th at 01:00 EDT and continue every Monday through Thursday morning until completed.
If your data is replicated with NCR Voyix, your databases will be upgraded beginning October 10th, ensuring the criteria are met to continue replication. You will receive a separate email notification should this affect you from AEsupport.hsr@ncrvoyix.com.
Should you have any question, please reach out to your Account Executive, Customer Operations Leader, or the NCRV Support Desk
Posted on Sep 17, 2025 - 18:03 UTC
Insight/Loyalty/Stored Value Database Upgrades Sep 25, 2025 05:00-11:00 UTC
NCR Voyix will begin upgrading the SQL databases for Insight, Loyalty, and Stored Value. Microsoft has announced the end of life for SQL Server 2016 on July 14, 2026, meaning no further security updates or patches will be provided for this version of SQL after that date. To mitigate security and compliance risks, NCR Voyix will migrate NCR Voyix-hosted Aloha Insight databases to a more recent version of SQL Server during the maintenance window over the coming weeks.
For non-replicated customers, this process will begin on September 11th at 01:00 EDT and continue every Monday through Thursday morning until completed.
If your data is replicated with NCR Voyix, your databases will be upgraded beginning October 10th, ensuring the criteria are met to continue replication. You will receive a separate email notification should this affect you from AEsupport.hsr@ncrvoyix.com.
Should you have any question, please reach out to your Account Executive, Customer Operations Leader, or the NCRV Support Desk
Posted on Sep 17, 2025 - 18:07 UTC
For non-replicated customers, this process will begin on September 11th at 01:00 EDT and continue every Monday through Thursday morning until completed.
If your data is replicated with NCR Voyix, your databases will be upgraded beginning October 10th, ensuring the criteria are met to continue replication. You will receive a separate email notification should this affect you from AEsupport.hsr@ncrvoyix.com.
Should you have any question, please reach out to your Account Executive, Customer Operations Leader, or the NCRV Support Desk
Posted on Sep 17, 2025 - 18:07 UTC
Insight/Loyalty/Stored Value Database Upgrades Sep 29, 2025 05:00-11:00 UTC
NCR Voyix will begin upgrading the SQL databases for Insight, Loyalty, and Stored Value. Microsoft has announced the end of life for SQL Server 2016 on July 14, 2026, meaning no further security updates or patches will be provided for this version of SQL after that date. To mitigate security and compliance risks, NCR Voyix will migrate NCR Voyix-hosted Aloha Insight databases to a more recent version of SQL Server during the maintenance window over the coming weeks.
For non-replicated customers, this process will begin on September 11th at 01:00 EDT and continue every Monday through Thursday morning until completed.
If your data is replicated with NCR Voyix, your databases will be upgraded beginning October 10th, ensuring the criteria are met to continue replication. You will receive a separate email notification should this affect you from AEsupport.hsr@ncrvoyix.com.
Should you have any question, please reach out to your Account Executive, Customer Operations Leader, or the NCRV Support Desk
Posted on Sep 17, 2025 - 18:08 UTC
For non-replicated customers, this process will begin on September 11th at 01:00 EDT and continue every Monday through Thursday morning until completed.
If your data is replicated with NCR Voyix, your databases will be upgraded beginning October 10th, ensuring the criteria are met to continue replication. You will receive a separate email notification should this affect you from AEsupport.hsr@ncrvoyix.com.
Should you have any question, please reach out to your Account Executive, Customer Operations Leader, or the NCRV Support Desk
Posted on Sep 17, 2025 - 18:08 UTC
Insight/Loyalty/Stored Value Database Upgrades Sep 30, 2025 05:00-11:00 UTC
NCR Voyix will begin upgrading the SQL databases for Insight, Loyalty, and Stored Value. Microsoft has announced the end of life for SQL Server 2016 on July 14, 2026, meaning no further security updates or patches will be provided for this version of SQL after that date. To mitigate security and compliance risks, NCR Voyix will migrate NCR Voyix-hosted Aloha Insight databases to a more recent version of SQL Server during the maintenance window over the coming weeks.
For non-replicated customers, this process will begin on September 11th at 01:00 EDT and continue every Monday through Thursday morning until completed.
If your data is replicated with NCR Voyix, your databases will be upgraded beginning October 10th, ensuring the criteria are met to continue replication. You will receive a separate email notification should this affect you from AEsupport.hsr@ncrvoyix.com.
Should you have any question, please reach out to your Account Executive, Customer Operations Leader, or the NCRV Support Desk
Posted on Sep 17, 2025 - 18:10 UTC
For non-replicated customers, this process will begin on September 11th at 01:00 EDT and continue every Monday through Thursday morning until completed.
If your data is replicated with NCR Voyix, your databases will be upgraded beginning October 10th, ensuring the criteria are met to continue replication. You will receive a separate email notification should this affect you from AEsupport.hsr@ncrvoyix.com.
Should you have any question, please reach out to your Account Executive, Customer Operations Leader, or the NCRV Support Desk
Posted on Sep 17, 2025 - 18:10 UTC
Insight/Loyalty/Stored Value Database Upgrades Oct 1, 2025 05:00-11:00 UTC
NCR Voyix will begin upgrading the SQL databases for Insight, Loyalty, and Stored Value. Microsoft has announced the end of life for SQL Server 2016 on July 14, 2026, meaning no further security updates or patches will be provided for this version of SQL after that date. To mitigate security and compliance risks, NCR Voyix will migrate NCR Voyix-hosted Aloha Insight databases to a more recent version of SQL Server during the maintenance window over the coming weeks.
For non-replicated customers, this process will begin on September 11th at 01:00 EDT and continue every Monday through Thursday morning until completed.
If your data is replicated with NCR Voyix, your databases will be upgraded beginning October 10th, ensuring the criteria are met to continue replication. You will receive a separate email notification should this affect you from AEsupport.hsr@ncrvoyix.com.
Should you have any question, please reach out to your Account Executive, Customer Operations Leader, or the NCRV Support Desk
Posted on Sep 17, 2025 - 18:12 UTC
For non-replicated customers, this process will begin on September 11th at 01:00 EDT and continue every Monday through Thursday morning until completed.
If your data is replicated with NCR Voyix, your databases will be upgraded beginning October 10th, ensuring the criteria are met to continue replication. You will receive a separate email notification should this affect you from AEsupport.hsr@ncrvoyix.com.
Should you have any question, please reach out to your Account Executive, Customer Operations Leader, or the NCRV Support Desk
Posted on Sep 17, 2025 - 18:12 UTC
Insight/Loyalty/Stored Value Database Upgrades Oct 2, 2025 05:00-11:00 UTC
NCR Voyix will begin upgrading the SQL databases for Insight, Loyalty, and Stored Value. Microsoft has announced the end of life for SQL Server 2016 on July 14, 2026, meaning no further security updates or patches will be provided for this version of SQL after that date. To mitigate security and compliance risks, NCR Voyix will migrate NCR Voyix-hosted Aloha Insight databases to a more recent version of SQL Server during the maintenance window over the coming weeks.
For non-replicated customers, this process will begin on September 11th at 01:00 EDT and continue every Monday through Thursday morning until completed.
If your data is replicated with NCR Voyix, your databases will be upgraded beginning October 10th, ensuring the criteria are met to continue replication. You will receive a separate email notification should this affect you from AEsupport.hsr@ncrvoyix.com.
Should you have any question, please reach out to your Account Executive, Customer Operations Leader, or the NCRV Support Desk
Posted on Sep 17, 2025 - 18:13 UTC
For non-replicated customers, this process will begin on September 11th at 01:00 EDT and continue every Monday through Thursday morning until completed.
If your data is replicated with NCR Voyix, your databases will be upgraded beginning October 10th, ensuring the criteria are met to continue replication. You will receive a separate email notification should this affect you from AEsupport.hsr@ncrvoyix.com.
Should you have any question, please reach out to your Account Executive, Customer Operations Leader, or the NCRV Support Desk
Posted on Sep 17, 2025 - 18:13 UTC