All Systems Operational

About This Site

Welcome to the NCR Voyix Aloha status page, the place to view status of cloud services within NCR Voyix Hospitality. We use this page as the primary means of communicating incidents and scheduled maintenance to our customers. When we learn of an incident that might affect our customers, we will manually update the service status here. We mark it as degraded performance (yellow) when the service is partially available, and a Major Outage (red) when the service is completely unavailable. Keep in mind that the entire day will change color only when a full outage occurs for that day.

The uptime % reported here is the basis for any service level agreement claims made by NCR's customers.

North America Operational
90 days ago
99.99 % uptime
Today
Aloha Cloud POS-US Operational
90 days ago
100.0 % uptime
Today
Aloha Insight-US Operational
90 days ago
100.0 % uptime
Today
Aloha Keyless Licensing-US Operational
90 days ago
100.0 % uptime
Today
Aloha Loyalty-US Operational
90 days ago
100.0 % uptime
Today
Aloha Stored Value-US Operational
90 days ago
100.0 % uptime
Today
Aloha Update-US Operational
90 days ago
100.0 % uptime
Today
Cloud Connect-US Operational
90 days ago
100.0 % uptime
Today
Command Center-US Operational
90 days ago
100.0 % uptime
Today
Command Center WebOrder-US Operational
90 days ago
100.0 % uptime
Today
Configuration Center-US Operational
90 days ago
99.96 % uptime
Today
Configuration Center API-US Operational
90 days ago
100.0 % uptime
Today
Customer Voice-US Operational
90 days ago
100.0 % uptime
Today
Digital Ordering-US Operational
90 days ago
100.0 % uptime
Today
Hospitality Data Platform-US Operational
90 days ago
100.0 % uptime
Today
Intelligent Kitchen-US Operational
90 days ago
100.0 % uptime
Today
Mercury-US Operational
90 days ago
100.0 % uptime
Today
Mobile Pay-US Operational
90 days ago
99.98 % uptime
Today
Mobile Pay API-US Operational
90 days ago
100.0 % uptime
Today
NCR Back Office (NBO)-US Operational
90 days ago
100.0 % uptime
Today
NCR Console-US Operational
90 days ago
100.0 % uptime
Today
NCR Pay API-US Operational
90 days ago
100.0 % uptime
Today
NCR Secure Pay-US Operational
90 days ago
100.0 % uptime
Today
NCR Virtual POS-US Operational
90 days ago
100.0 % uptime
Today
NSS Event Logger-US Operational
90 days ago
100.0 % uptime
Today
Online Ordering Classic-US Operational
90 days ago
100.0 % uptime
Today
Online Ordering API-US Operational
90 days ago
100.0 % uptime
Today
Ordering Essentials-US Operational
90 days ago
100.0 % uptime
Today
Pulse API-US Operational
90 days ago
100.0 % uptime
Today
Pulse Realtime-US Operational
90 days ago
100.0 % uptime
Today
Pulse Silver-US Operational
90 days ago
100.0 % uptime
Today
Pulse Realtime API-US Operational
90 days ago
100.0 % uptime
Today
Pulse Streaming-US Operational
90 days ago
100.0 % uptime
Today
Radiant POS Management-US Operational
90 days ago
100.0 % uptime
Today
Restaurant Guard Audit-US Operational
90 days ago
100.0 % uptime
Today
Silver Back Office-US Operational
90 days ago
100.0 % uptime
Today
Silver Commerce-US Operational
90 days ago
100.0 % uptime
Today
Silver Console-US Operational
90 days ago
100.0 % uptime
Today
Silver Essentials-US Operational
90 days ago
100.0 % uptime
Today
Silver Momentum-US Operational
90 days ago
100.0 % uptime
Today
Silver Pro Restaurant-US Operational
90 days ago
100.0 % uptime
Today
Vitalcast / Digital Menu Boards-US Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
Aloha Insight-EU Operational
90 days ago
100.0 % uptime
Today
Aloha Loyalty-EU Operational
90 days ago
100.0 % uptime
Today
Aloha Stored Value-EU Operational
90 days ago
100.0 % uptime
Today
Cloud Connect-EU Operational
90 days ago
100.0 % uptime
Today
Command Center-EU Operational
90 days ago
100.0 % uptime
Today
Command Center WebOrder-EU Operational
90 days ago
100.0 % uptime
Today
Configuration Center-EU Operational
90 days ago
100.0 % uptime
Today
Configuration Center API-EU Operational
90 days ago
100.0 % uptime
Today
Online Ordering Classic-EU Operational
90 days ago
100.0 % uptime
Today
Online Ordering API-EU Operational
90 days ago
100.0 % uptime
Today
Ordering Essentials-EU Operational
90 days ago
100.0 % uptime
Today
Silver Back Office-EU Operational
90 days ago
100.0 % uptime
Today
Silver Commerce-EU Operational
90 days ago
100.0 % uptime
Today
Silver Essentials-EU Operational
90 days ago
100.0 % uptime
Today
Silver Momentum-EU Operational
90 days ago
100.0 % uptime
Today
Hospitality Data Platform-EU Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
99.99 % uptime
Today
Aloha Insight-APAC Operational
90 days ago
100.0 % uptime
Today
Aloha Loyalty-APAC Operational
90 days ago
100.0 % uptime
Today
Aloha Stored Value-APAC Operational
90 days ago
100.0 % uptime
Today
Cloud Connect-APAC Operational
90 days ago
100.0 % uptime
Today
Command Center-APAC Operational
90 days ago
100.0 % uptime
Today
Command Center WebOrder-APAC Operational
90 days ago
100.0 % uptime
Today
Configuration Center-APAC Operational
90 days ago
100.0 % uptime
Today
Configuration Center API-APAC Operational
90 days ago
100.0 % uptime
Today
Online Ordering Classic-APAC Operational
90 days ago
99.96 % uptime
Today
Online Ordering API-APAC Operational
90 days ago
100.0 % uptime
Today
Ordering Essentials-APAC Operational
90 days ago
100.0 % uptime
Today
Hospitality Data Platform-APAC Operational
90 days ago
100.0 % uptime
Today
China Operational
90 days ago
100.0 % uptime
Today
Aloha Insight-China Operational
90 days ago
100.0 % uptime
Today
Aloha Loyalty-China Operational
90 days ago
100.0 % uptime
Today
Aloha Stored Value-China Operational
90 days ago
100.0 % uptime
Today
Command Center-China Operational
90 days ago
100.0 % uptime
Today
Configuration Center-China Operational
90 days ago
100.0 % uptime
Today
Configuration Center API-China Operational
90 days ago
100.0 % uptime
Today
NCR Back Office (NBO)-China Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Dec 15, 2025

No incidents reported today.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025
Completed - The scheduled maintenance has been completed.
Dec 11, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 17:30 UTC
Scheduled - New Command Center Client Release.
Introducing new functionality to manage store grouping in the client and changing the way Event Viewer displays timestamps.

RDF Client GR: 20.1.6.275
RDF Client CD: 20.1.6.342

Dec 5, 13:31 UTC
Completed - The scheduled maintenance has been completed.
Dec 11, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 07:00 UTC
Scheduled - New Command Center Client Release.
Introducing new functionality to manage store grouping in the client and changing the way Event Viewer displays timestamps.

RDF Client GR: 20.1.6.275
RDF Client CD: 20.1.6.342

Dec 5, 13:32 UTC
Completed - The scheduled maintenance has been completed.
Dec 11, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 00:00 UTC
Scheduled - New Command Center Client Release.
Introducing new functionality to manage store grouping in the client and changing the way Event Viewer displays timestamps.

RDF Client GR: 20.1.6.275
RDF Client CD: 20.1.6.342

Dec 5, 13:30 UTC
Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025
Completed - The scheduled maintenance has been completed.
Dec 2, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 17:30 UTC
Scheduled - November 2025 patching to be applied to all Command Center servers including
WebOrder Servers followed by reboot and rebalancing. This will also impact Ordering
Essentials and Online Ordering. Intermittent downtime up to an hour possible

Nov 27, 12:49 UTC
Completed - The scheduled maintenance is completed. Please use status.ncrvoyix.com for the official page. This page will be decommissioned on January 5th
Dec 2, 07:27 UTC
Scheduled - Dear valued client,

You are receiving this notification as NCR Voyix will be transitioning to a new and improved StatusPage effective on December 2nd. This page will be decommissioned as of 1/5/2026. The new URL for the page is https://status.ncrvoyix.com. This page will be decommissioned as of 1/5/2026. During this transition, NCR Voyix will continue to update this page for any incidents and scheduled maintenance affecting availability however the new page will be the primary page that receives updates first.

To help ensure you receive continued notifications, NCR Voyix will automatically enroll you based on your current notifications via your registered email address. You will receive a link to verify your account, and this must be done to ensure you will receive notifications from the new page. Please note, it is highly recommended to use a distribution list for communications versus individual enrollment. This will ensure that everyone within your organization receives the notification should there be changes within.

If you are currently subscribed via webhooks, NCR Voyix will transfer the connections to the new StatusPage on the go-live date.

We apologize if you are currently subscribed via Slack or SMS as you will need to subscribe again to the new page as this is not transferable item within the application.

Please ensure you speak with your NCR Voyix Account Executive or Customer Operations Leader if you have questions or to ensure that you are subscribed to the correct components for which you utilize NCR Voyix products as there are additional items available.

Best Regards,
NCR Voyix Incident Communications Team

If you subscribe via email using a Distribution List, please notify us so we can remove the individual subscribers ensuring delivery of any notifications to the appropriate people within your organization.
If you would like to be removed from the StatusPage, please email incident.communications@ncrvoyix.com and include your email address to be removed.

Nov 24, 14:36 UTC
Dec 1, 2025

No incidents reported.