NCR Voyix Aloha Status

Oct 30, 2025

Completed - The scheduled maintenance has been completed.
Oct 30, 10:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 06:00 UTC

Scheduled - October 2025 patching to be Applied to backend, middleware and weborder
Command Center servers followed by reboot and rebalancing. This will including Web
Order and will impact Ordering Essentials or Online Ordering. Intermittent downtime
up to an hour possible.
Oct 22, 16:05 UTC

Aloha Online Ordering Impacted - Imaging

Resolved - In collaboration with our third-party vendor, the issue impacting online ordering functionality has been fully resolved. All systems are now operating as expected.

We recognize the importance of reliability and a seamless experience, and we appreciate your patience and understanding throughout the resolution process. Ensuring customer satisfaction remains our highest priority.

Please don’t hesitate to reach out with any further questions or concerns.
Oct 30, 10:15 UTC

Monitoring - The third-party vendor has successfully deployed the last known good configuration, and initial signs of recovery are now visible. Node recovery is in progress, with traffic being routed through healthy nodes, leading to continued service improvement.

Full mitigation is expected within the next four hours, by 23:20 UTC on 29 October 2025. We will continue to share timely updates as more information becomes available.
Oct 29, 22:16 UTC

Investigating - NCR Voyix has identified an issue affecting online ordering applications, specifically impacting the display of product images. We are actively engaged with our third-party vendor to investigate and resolve the matter.

At this time, core online ordering functionality remains operational. We recognize the importance of a seamless and visually complete experience, and ensuring customer satisfaction is our highest priority.

Our teams are working diligently to determine the root cause and implement a resolution. We will continue to share timely updates as more information becomes available.

Thank you for your continued patience and understanding.
Oct 29, 18:19 UTC

Oct 29, 2025

CMC-wea01-sec-PNB #15159

Completed - The scheduled maintenance has been completed.
Oct 29, 03:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 23:00 UTC

Scheduled - October 2025 patching to be applied to all Command Center servers including
WebOrder Servers followed by reboot and rebalancing. This will also impact Ordering
Essentials and Online Ordering. Intermittent downtime up to an hour possible
Oct 22, 16:03 UTC

Oct 28, 2025

Insight/Loyalty/Stored Value Database Upgrades

Completed - The scheduled maintenance has been completed.
Oct 28, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 05:00 UTC

Scheduled - NCR Voyix will begin upgrading the SQL databases for Insight, Loyalty, and Stored Value. Microsoft has announced the end of life for SQL Server 2016 on July 14, 2026, meaning no further security updates or patches will be provided for this version of SQL after that date. To mitigate security and compliance risks, NCR Voyix will migrate NCR Voyix-hosted Aloha Insight databases to a more recent version of SQL Server during the maintenance window over the coming weeks.

For non-replicated customers, this process will begin on September 11th at 01:00 EDT and continue every Monday through Thursday morning until completed.

If your data is replicated with NCR Voyix, your databases will be upgraded beginning October 10th, ensuring the criteria are met to continue replication. You will receive a separate email notification should this affect you from AEsupport.hsr@ncrvoyix.com.

Should you have any question, please reach out to your Account Executive, Customer Operations Leader, or the NCRV Support Desk.
Oct 24, 15:20 UTC

Oct 27, 2025

Insight/Loyalty/Stored Value Database Upgrades

Completed - The scheduled maintenance has been completed.
Oct 27, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 05:00 UTC

Scheduled - NCR Voyix will begin upgrading the SQL databases for Insight, Loyalty, and Stored Value. Microsoft has announced the end of life for SQL Server 2016 on July 14, 2026, meaning no further security updates or patches will be provided for this version of SQL after that date. To mitigate security and compliance risks, NCR Voyix will migrate NCR Voyix-hosted Aloha Insight databases to a more recent version of SQL Server during the maintenance window over the coming weeks.

For non-replicated customers, this process will begin on September 11th at 01:00 EDT and continue every Monday through Thursday morning until completed.

If your data is replicated with NCR Voyix, your databases will be upgraded beginning October 10th, ensuring the criteria are met to continue replication. You will receive a separate email notification should this affect you from AEsupport.hsr@ncrvoyix.com.

Should you have any question, please reach out to your Account Executive, Customer Operations Leader, or the NCRV Support Desk.
Oct 23, 10:59 UTC

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

10-23-CMC-APAC-SSA01-SEC-Client-Update #15135

Completed - The scheduled maintenance has been completed.
Oct 23, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 17:00 UTC

Scheduled - New Command Center Client Release.
Introducing significant fixes to Session Exchange and Authentication logic. These changes should minimize issues with random inability to proceed with deployment scheduling.

RDF Client GR: 20.1.5.258
RDF Client CD: 20.1.5.325
Oct 21, 15:01 UTC

Insight/Loyalty/Stored Value Database Upgrades

Completed - The scheduled maintenance has been completed.
Oct 23, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 05:00 UTC

Scheduled - NCR Voyix will begin upgrading the SQL databases for Insight, Loyalty, and Stored Value. Microsoft has announced the end of life for SQL Server 2016 on July 14, 2026, meaning no further security updates or patches will be provided for this version of SQL after that date. To mitigate security and compliance risks, NCR Voyix will migrate NCR Voyix-hosted Aloha Insight databases to a more recent version of SQL Server during the maintenance window over the coming weeks.

For non-replicated customers, this process will begin on September 11th at 01:00 EDT and continue every Monday through Thursday morning until completed.

If your data is replicated with NCR Voyix, your databases will be upgraded beginning October 10th, ensuring the criteria are met to continue replication. You will receive a separate email notification should this affect you from AEsupport.hsr@ncrvoyix.com.

Should you have any question, please reach out to your Account Executive, Customer Operations Leader, or the NCRV Support Desk.
Oct 17, 13:47 UTC

10-23-CMC-NAMER-NUA01-SEC-Client-Update #15098

Completed - The scheduled maintenance has been completed.
Oct 23, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 06:00 UTC

Scheduled - New Command Center Client Release.
Introducing significant changes to Software Deployment logic.

We urge users not to Run/Schedule/Update any deployments during the maintenance window, to prevent Deployment failures. Once this release is rolled out, we encourage users to test new deployment logic and let us know if any issues are identified.

RDF Client GR: 20.1.5.250
RDF Client CD: 20.1.5.317
Oct 16, 10:59 UTC

Oct 22, 2025

Insight/Loyalty/Stored Value Database Upgrades

Completed - The scheduled maintenance has been completed.
Oct 22, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 05:00 UTC

Scheduled - NCR Voyix will begin upgrading the SQL databases for Insight, Loyalty, and Stored Value. Microsoft has announced the end of life for SQL Server 2016 on July 14, 2026, meaning no further security updates or patches will be provided for this version of SQL after that date. To mitigate security and compliance risks, NCR Voyix will migrate NCR Voyix-hosted Aloha Insight databases to a more recent version of SQL Server during the maintenance window over the coming weeks.

For non-replicated customers, this process will begin on September 11th at 01:00 EDT and continue every Monday through Thursday morning until completed.

If your data is replicated with NCR Voyix, your databases will be upgraded beginning October 10th, ensuring the criteria are met to continue replication. You will receive a separate email notification should this affect you from AEsupport.hsr@ncrvoyix.com.

Should you have any question, please reach out to your Account Executive, Customer Operations Leader, or the NCRV Support Desk.
Oct 17, 13:46 UTC

1022 - ACBO 25.5.1 US deployment

Completed - The scheduled maintenance has been completed.
Oct 22, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 06:00 UTC

Scheduled - Aloha Cloud Back Office is deploying 25.5.1 release to US production environment.
Oct 17, 07:49 UTC

Oct 21, 2025

Configuration Center degraded in Namer region

Resolved - Dear Valued Clients,

Thank you for your patience. We’re pleased to confirm that, following extensive monitoring, the issues affecting CFC services and performance degradation in the NAMER region have been successfully resolved.

All services are now operating as expected.

We’re in this together,
The NCR Voyix Team
Oct 21, 12:49 UTC

Update - Dear Valued Clients,

Thank you for your patience. We’re pleased to confirm that, following extensive monitoring, the issues affecting CFC services and performance degradation in the NAMER region have been successfully resolved.

All services are now operating as expected.

We’re in this together,
The NCR Voyix Team
Oct 21, 12:48 UTC

Monitoring - Dear Valued Clients,

Thank you for your patience. We’re pleased to confirm that CFC services in the NAMER region have been restored.

Our teams will continue to closely monitor performance to ensure stability and to proactively address any further issues that may arise.

We appreciate your continued understanding and support.

We’re in this together,
The NCR Voyix Team
Oct 21, 07:33 UTC

Update - Dear Valued Clients,

We appreciate your patience. We are still assessing the incident.
Update on Service Disruption: We are still experiencing a temporary issue affecting NCR Voyix CFC services.

Quick Action: Our monitoring systems alerted us, and we are working hard to restore services. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. If you need to speak with someone, please reach out to the support desk.

Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,
The NCR Voyix Team
Oct 21, 07:20 UTC

Update - Dear Valued Clients,

We appreciate your patience. We are still assessing the incident.
Update on Service Disruption: We are still experiencing a temporary issue affecting NCR Voyix CFC services.

Quick Action: Our monitoring systems alerted us, and we are working hard to restore services. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. If you need to speak with someone, please reach out to the support desk.

Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,
The NCR Voyix Team
Oct 21, 06:10 UTC

Investigating - Dear Valued Clients,

Update on Service Disruption: We are currently experiencing a temporary issue affecting NCR Voyix CFC services.

Quick Action: Our monitoring systems have detected a degradation in performance, and the system is not operating at full capacity. We are taking swift action to restore services to 100% functionality. Updates will be shared as soon as more information becomes available.

Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,
The NCR Voyix Team
Oct 21, 05:05 UTC

Insight/Loyalty/Stored Value Database Upgrades

Completed - The scheduled maintenance has been completed.
Oct 21, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 05:00 UTC

Scheduled - NCR Voyix will begin upgrading the SQL databases for Insight, Loyalty, and Stored Value. Microsoft has announced the end of life for SQL Server 2016 on July 14, 2026, meaning no further security updates or patches will be provided for this version of SQL after that date. To mitigate security and compliance risks, NCR Voyix will migrate NCR Voyix-hosted Aloha Insight databases to a more recent version of SQL Server during the maintenance window over the coming weeks.

For non-replicated customers, this process will begin on September 11th at 01:00 EDT and continue every Monday through Thursday morning until completed.

If your data is replicated with NCR Voyix, your databases will be upgraded beginning October 10th, ensuring the criteria are met to continue replication. You will receive a separate email notification should this affect you from AEsupport.hsr@ncrvoyix.com.

Should you have any question, please reach out to your Account Executive, Customer Operations Leader, or the NCRV Support Desk.
Oct 17, 13:45 UTC

Oct 20, 2025

Insight/Loyalty/Stored Value Database Upgrades

Completed - The scheduled maintenance has been completed.
Oct 20, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 05:00 UTC

Scheduled - NCR Voyix will begin upgrading the SQL databases for Insight, Loyalty, and Stored Value. Microsoft has announced the end of life for SQL Server 2016 on July 14, 2026, meaning no further security updates or patches will be provided for this version of SQL after that date. To mitigate security and compliance risks, NCR Voyix will migrate NCR Voyix-hosted Aloha Insight databases to a more recent version of SQL Server during the maintenance window over the coming weeks.

For non-replicated customers, this process will begin on September 11th at 01:00 EDT and continue every Monday through Thursday morning until completed.

If your data is replicated with NCR Voyix, your databases will be upgraded beginning October 10th, ensuring the criteria are met to continue replication. You will receive a separate email notification should this affect you from AEsupport.hsr@ncrvoyix.com.

Should you have any question, please reach out to your Account Executive, Customer Operations Leader, or the NCRV Support Desk.
Oct 17, 13:44 UTC

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

Aloha Online Ordering Impacted

Resolved - Our support partner applied a corrective fix on Wednesday evening at 8:00 PM EDT. NCR Voyix has successfully verified the resolution in a controlled lab environment, confirming stability over a 12-hour period.

The support vendor’s Windows engineering team has rolled back the fix associated with the recent update. The current guidance is as follows:

If the patch is already installed, a simple reboot of the affected machines should resolve the issue.
If the patch has not been installed, it is recommended to install the update and then reboot the machine.
If you continue to experience any issues after following these steps, please contact the Support Desk for assistance. Our team is ready to walk you through the corrective measures.

Customer satisfaction is our top priority, and we appreciate your continued partnership as we work to ensure a stable and reliable experience.
Oct 16, 13:48 UTC

Monitoring - NCR Voyix, in collaboration with our support partner, has identified and mitigated the issue related to the recent Windows OS update that impacted Aloha Take-Out (ATO) functionality.
If you are still experiencing related errors, please contact the Support Desk for assistance. Our team is prepared to walk you through the corrective measures.
We appreciate your continued partnership and remain committed to ensuring a stable and reliable experience.
Oct 15, 23:45 UTC

Investigating - We are currently investigating an issue that may be affecting your environment following the installation of the most recent Windows OS update. This update appears to be causing errors with ATO and disrupting online ordering functionality.

Our focus remains on supporting your environment and minimizing any operational impact during this time.

Recommendation:
We advise at this time to pause performing a Windows OS update until further notice. If the update has already been applied, at the current time take the necessary steps to removing the patch and notify us of the results so we can continue to assist.
We appreciate your patience and understanding as we work toward restoring full functionality.
Oct 15, 21:26 UTC

Insight/Loyalty/Stored Value Database Upgrades

Completed - The scheduled maintenance has been completed.
Oct 16, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 05:00 UTC

Scheduled - NCR Voyix will begin upgrading the SQL databases for Insight, Loyalty, and Stored Value. Microsoft has announced the end of life for SQL Server 2016 on July 14, 2026, meaning no further security updates or patches will be provided for this version of SQL after that date. To mitigate security and compliance risks, NCR Voyix will migrate NCR Voyix-hosted Aloha Insight databases to a more recent version of SQL Server during the maintenance window over the coming weeks.

For non-replicated customers, this process will begin on September 11th at 01:00 EDT and continue every Monday through Thursday morning until completed.

If your data is replicated with NCR Voyix, your databases will be upgraded beginning October 10th, ensuring the criteria are met to continue replication. You will receive a separate email notification should this affect you from AEsupport.hsr@ncrvoyix.com.

Should you have any question, please reach out to your Account Executive, Customer Operations Leader, or the NCRV Support Desk.
Oct 8, 14:22 UTC

[CANCELLED] 10-16-CMC-NAMER-NUA01-SEC-Client-Update #15043

Completed - The scheduled maintenance has been completed.
Oct 16, 10:00 UTC

Update - Due to emergency security remediation change. We will be cancelling this release until next available release window.
Oct 16, 09:42 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 06:00 UTC

Scheduled - New Command Center Client Release.
Introducing significant changes to Software Deployment logic.

We urge users not to Run/Schedule/Update any deployments during the maintenance window, to prevent Deployment failures. Once this release is rolled out, we encourage users to test new deployment logic and let us know if any issues are identified.

RDF Client GR: 20.1.5.250
RDF Client CD: 20.1.5.317
Oct 9, 13:44 UTC

Service Under Maintenance

About This Site

Scheduled Maintenance

1104-CMC-EMEA-WEA01-SEC-Client-Update #15237 Nov `4`, `2025` `00:00`-`04:30` UTC

1104-CMC-NAMER-NUA01-SEC-Client-Update #15238 Nov `4`, `2025` `06:00`-`10:00` UTC

1104-cmc-ssa01-sec-pnb #15226 Nov `4`, `2025` `17:00`-`21:00` UTC

Past Incidents

Service Under Maintenance

About This Site

Related

Scheduled Maintenance

1104-CMC-EMEA-WEA01-SEC-Client-Update #15237 Nov 4, 2025 00:00-04:30 UTC

1104-CMC-NAMER-NUA01-SEC-Client-Update #15238 Nov 4, 2025 06:00-10:00 UTC

1104-cmc-ssa01-sec-pnb #15226 Nov 4, 2025 17:00-21:00 UTC

Past Incidents

1104-CMC-EMEA-WEA01-SEC-Client-Update #15237 Nov `4`, `2025` `00:00`-`04:30` UTC

1104-CMC-NAMER-NUA01-SEC-Client-Update #15238 Nov `4`, `2025` `06:00`-`10:00` UTC

1104-cmc-ssa01-sec-pnb #15226 Nov `4`, `2025` `17:00`-`21:00` UTC