NCR Voyix Aloha Status

Nov 20, 2025

Completed - The scheduled maintenance has been completed.
Nov 20, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 07:00 UTC

Scheduled - November 2025 patching to be Applied to backend, middleware and weborder
Command Center servers followed by reboot and rebalancing. This will including Web
Order and will impact Ordering Essentials or Online Ordering. Intermittent downtime
up to an hour possible
Nov 17, 09:58 UTC

CMC WEA01 SEC Patch and boot

Completed - The scheduled maintenance has been completed.
Nov 20, 03:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 23:00 UTC

Scheduled - November 2025 patching to be applied to all Command Center servers including
WebOrder Servers followed by reboot and rebalancing. This will also impact Ordering
Essentials and Online Ordering. Intermittent downtime up to an hour possible
Nov 17, 09:56 UTC

Nov 19, 2025

Insight/Loyalty/Stored Value Database Upgrades

Completed - The scheduled maintenance has been completed.
Nov 19, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 06:00 UTC

Scheduled - NCR Voyix will begin upgrading the SQL databases for Insight, Loyalty, and Stored Value. Microsoft has announced the end of life for SQL Server 2016 on July 14, 2026, meaning no further security updates or patches will be provided for this version of SQL after that date. To mitigate security and compliance risks, NCR Voyix will migrate NCR Voyix-hosted Aloha Insight databases to a more recent version of SQL Server during the maintenance window over the coming weeks.

For non-replicated customers, this process will begin on September 11th at 01:00 EDT and continue every Monday through Thursday morning until completed.

If your data is replicated with NCR Voyix, your databases will be upgraded beginning October 10th, ensuring the criteria are met to continue replication. You will receive a separate email notification should this affect you from AEsupport.hsr@ncrvoyix.com.

Should you have any question, please reach out to your Account Executive, Customer Operations Leader, or the NCRV Support Desk.
Nov 14, 11:11 UTC

Nov 18, 2025

Insight/Loyalty/Stored Value Database Upgrades

Completed - The scheduled maintenance has been completed.
Nov 18, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 06:00 UTC

Scheduled - NCR Voyix will begin upgrading the SQL databases for Insight, Loyalty, and Stored Value. Microsoft has announced the end of life for SQL Server 2016 on July 14, 2026, meaning no further security updates or patches will be provided for this version of SQL after that date. To mitigate security and compliance risks, NCR Voyix will migrate NCR Voyix-hosted Aloha Insight databases to a more recent version of SQL Server during the maintenance window over the coming weeks.

For non-replicated customers, this process will begin on September 11th at 01:00 EDT and continue every Monday through Thursday morning until completed.

If your data is replicated with NCR Voyix, your databases will be upgraded beginning October 10th, ensuring the criteria are met to continue replication. You will receive a separate email notification should this affect you from AEsupport.hsr@ncrvoyix.com.

Should you have any question, please reach out to your Account Executive, Customer Operations Leader, or the NCRV Support Desk.
Nov 14, 11:10 UTC

Nov 17, 2025

Insight/Loyalty/Stored Value Database Upgrades

Completed - The scheduled maintenance has been completed.
Nov 17, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 06:00 UTC

Scheduled - NCR Voyix will begin upgrading the SQL databases for Insight, Loyalty, and Stored Value. Microsoft has announced the end of life for SQL Server 2016 on July 14, 2026, meaning no further security updates or patches will be provided for this version of SQL after that date. To mitigate security and compliance risks, NCR Voyix will migrate NCR Voyix-hosted Aloha Insight databases to a more recent version of SQL Server during the maintenance window over the coming weeks.

For non-replicated customers, this process will begin on September 11th at 01:00 EDT and continue every Monday through Thursday morning until completed.

If your data is replicated with NCR Voyix, your databases will be upgraded beginning October 10th, ensuring the criteria are met to continue replication. You will receive a separate email notification should this affect you from AEsupport.hsr@ncrvoyix.com.

Should you have any question, please reach out to your Account Executive, Customer Operations Leader, or the NCRV Support Desk.
Nov 14, 11:09 UTC

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

Aloha Online Ordering Impacted - Imaging

Resolved - Dear Valued Clients,

After extensive monitoring, we are pleased to confirm that this issue is resolved.
If you are still experiencing any problems, please contact the Support Desk.

We’re on this,
The NCR Voyix Team
Nov 13, 11:48 UTC

Update - Dear Valued Clients,

After extensive monitoring, we are pleased to confirm that this issue is resolved.
If you are still experiencing any problems, please contact the Support Desk.

We’re on this,
The NCR Voyix Team
Nov 13, 07:49 UTC

Monitoring - Dear Valued Clients,

The issue has been resolved, and we are monitoring to ensure that there are no additional setbacks.
If you are still experiencing issues, please contact the Support Desk.

We’re on this,
The NCR Voyix Team
Nov 13, 07:06 UTC

Identified - Dear Valued Clients,

Our monitoring systems have detected an issue, and our team is actively working to restore services. We will provide updates as soon as more details become available.

If you need immediate assistance, please contact the Support Desk.

We’re on this,
The NCR Voyix Team
Nov 13, 06:51 UTC

Update - Dear Valued Clients,

Our monitoring systems have detected a temporary issue affecting NCR Voyix Online Ordering. Our team is actively investigating and taking immediate steps to restore full functionality.

We understand the critical role our services play in your operations and appreciate your patience and understanding. Further updates will be provided as soon as more information becomes available.

We’re on this,
The NCR Voyix Team
Nov 13, 05:31 UTC

Investigating - Dear Valued Clients,

Our monitoring systems have detected a temporary issue affecting NCR Voyix Online Ordering. Our team is actively investigating and taking immediate steps to restore full functionality.

We understand the critical role our services play in your operations and appreciate your patience and understanding. Further updates will be provided as soon as more information becomes available.

We’re on this,
The NCR Voyix Team
Nov 13, 05:28 UTC

1113-Digital-Ordering-North America-Release-25.1.2 #15403

Completed - The scheduled maintenance has been completed.
Nov 13, 11:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 07:00 UTC

Scheduled - This release includes system updates and routine bug fixes.
Release Notes are available at the following link:
https://docs.ncrvoyix.com/restaurant/digital-ordering/about/release_notes/version-25x

Expected downtime: 0 minutes
Nov 11, 15:52 UTC

Insight/Loyalty/Stored Value Database Upgrades

Completed - The scheduled maintenance has been completed.
Nov 13, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 05:00 UTC

Scheduled - NCR Voyix will begin upgrading the SQL databases for Insight, Loyalty, and Stored Value. Microsoft has announced the end of life for SQL Server 2016 on July 14, 2026, meaning no further security updates or patches will be provided for this version of SQL after that date. To mitigate security and compliance risks, NCR Voyix will migrate NCR Voyix-hosted Aloha Insight databases to a more recent version of SQL Server during the maintenance window over the coming weeks.

For non-replicated customers, this process will begin on September 11th at 01:00 EDT and continue every Monday through Thursday morning until completed.

If your data is replicated with NCR Voyix, your databases will be upgraded beginning October 10th, ensuring the criteria are met to continue replication. You will receive a separate email notification should this affect you from AEsupport.hsr@ncrvoyix.com.

Should you have any question, please reach out to your Account Executive, Customer Operations Leader, or the NCRV Support Desk.
Nov 6, 13:49 UTC

Nov 12, 2025

Insight/Loyalty/Stored Value Database Upgrades

Completed - The scheduled maintenance has been completed.
Nov 12, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 05:00 UTC

Scheduled - NCR Voyix will begin upgrading the SQL databases for Insight, Loyalty, and Stored Value. Microsoft has announced the end of life for SQL Server 2016 on July 14, 2026, meaning no further security updates or patches will be provided for this version of SQL after that date. To mitigate security and compliance risks, NCR Voyix will migrate NCR Voyix-hosted Aloha Insight databases to a more recent version of SQL Server during the maintenance window over the coming weeks.

For non-replicated customers, this process will begin on September 11th at 01:00 EDT and continue every Monday through Thursday morning until completed.

If your data is replicated with NCR Voyix, your databases will be upgraded beginning October 10th, ensuring the criteria are met to continue replication. You will receive a separate email notification should this affect you from AEsupport.hsr@ncrvoyix.com.

Should you have any question, please reach out to your Account Executive, Customer Operations Leader, or the NCRV Support Desk.
Nov 6, 13:48 UTC

Nov 11, 2025

CMC SSA01 SEC patch and boot

Completed - The scheduled maintenance has been completed.
Nov 11, 21:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 17:30 UTC

Scheduled - October 2025 patching to be applied to all Command Center servers including
WebOrder Servers followed by reboot and rebalancing. This will also impact Ordering
Essentials and Online Ordering. Intermittent downtime up to an hour possible
Nov 4, 09:56 UTC

Insight/Loyalty/Stored Value Database Upgrades

Completed - The scheduled maintenance has been completed.
Nov 11, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 05:00 UTC

Scheduled - NCR Voyix will begin upgrading the SQL databases for Insight, Loyalty, and Stored Value. Microsoft has announced the end of life for SQL Server 2016 on July 14, 2026, meaning no further security updates or patches will be provided for this version of SQL after that date. To mitigate security and compliance risks, NCR Voyix will migrate NCR Voyix-hosted Aloha Insight databases to a more recent version of SQL Server during the maintenance window over the coming weeks.

For non-replicated customers, this process will begin on September 11th at 01:00 EDT and continue every Monday through Thursday morning until completed.

If your data is replicated with NCR Voyix, your databases will be upgraded beginning October 10th, ensuring the criteria are met to continue replication. You will receive a separate email notification should this affect you from AEsupport.hsr@ncrvoyix.com.

Should you have any question, please reach out to your Account Executive, Customer Operations Leader, or the NCRV Support Desk.
Nov 6, 13:47 UTC

Nov 10, 2025

Insight/Loyalty/Stored Value Database Upgrades

Completed - The scheduled maintenance has been completed.
Nov 10, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 05:00 UTC

Scheduled - NCR Voyix will begin upgrading the SQL databases for Insight, Loyalty, and Stored Value. Microsoft has announced the end of life for SQL Server 2016 on July 14, 2026, meaning no further security updates or patches will be provided for this version of SQL after that date. To mitigate security and compliance risks, NCR Voyix will migrate NCR Voyix-hosted Aloha Insight databases to a more recent version of SQL Server during the maintenance window over the coming weeks.

For non-replicated customers, this process will begin on September 11th at 01:00 EDT and continue every Monday through Thursday morning until completed.

If your data is replicated with NCR Voyix, your databases will be upgraded beginning October 10th, ensuring the criteria are met to continue replication. You will receive a separate email notification should this affect you from AEsupport.hsr@ncrvoyix.com.

Should you have any question, please reach out to your Account Executive, Customer Operations Leader, or the NCRV Support Desk.
Nov 6, 13:46 UTC

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

Red Cloud on Silver Essentials for Android

Resolved - NCR Voyix has resolved the issue and confirmed connection is restored.

We apologize for any inconvenience this service disruption may have caused. If you have any related issues, please contact us at 877-270-3475, email us at: customercare@ncrvoyix.com or chat via Back Office.
Nov 6, 16:31 UTC

Identified - NCR Voyix has isolated the cause and are actively working to resolve the issue
Nov 6, 14:50 UTC

Investigating - We are receiving reports of users noticing a red cloud on their Silver Essentials POS running on Android.
Upstream and downstream connections to the POS are currently affected. You can expect that your chages in the Back Office will not download to the POS as well as transactions not uploading to the Back Office. Reporting will be affected until issue is resolved.
Payments processing is functioning without issues.

Teams have gathered and are investigating.

We apologize for any inconvenience this service disruption may have caused. If you have any related issues, please contact us at 877-270-3475, email us at: customercare@ncrsilver.com or chat via Back Office.
Nov 6, 14:23 UTC

Insight/Loyalty/Stored Value Database Upgrades

Completed - The scheduled maintenance has been completed.
Nov 6, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 05:00 UTC

Scheduled - NCR Voyix will begin upgrading the SQL databases for Insight, Loyalty, and Stored Value. Microsoft has announced the end of life for SQL Server 2016 on July 14, 2026, meaning no further security updates or patches will be provided for this version of SQL after that date. To mitigate security and compliance risks, NCR Voyix will migrate NCR Voyix-hosted Aloha Insight databases to a more recent version of SQL Server during the maintenance window over the coming weeks.

For non-replicated customers, this process will begin on September 11th at 01:00 EDT and continue every Monday through Thursday morning until completed.

If your data is replicated with NCR Voyix, your databases will be upgraded beginning October 10th, ensuring the criteria are met to continue replication. You will receive a separate email notification should this affect you from AEsupport.hsr@ncrvoyix.com.

Should you have any question, please reach out to your Account Executive, Customer Operations Leader, or the NCRV Support Desk.
Oct 30, 21:45 UTC

CMC Nua01 SEC Patch and boot #15331

Completed - The scheduled maintenance has been completed.
Nov 6, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 06:00 UTC

Scheduled - October 2025 patching to be Applied to backend, middleware and weborder
Command Center servers followed by reboot and rebalancing. This will including Web
Order and will impact Ordering Essentials or Online Ordering. Intermittent downtime
up to an hour possible
Nov 4, 09:51 UTC

CMC WEA01 SEC Patch and boot

Completed - The scheduled maintenance has been completed.
Nov 6, 03:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 23:00 UTC

Scheduled - October 2025 patching to be applied to all Command Center servers including
WebOrder Servers followed by reboot and rebalancing. This will also impact Ordering
Essentials and Online Ordering. Intermittent downtime up to an hour possible
Nov 4, 10:02 UTC

All Systems Operational

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